Terms & Conditions

Welcome to Ruby Rose. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

1. General

These Terms & Conditions apply to all visitors, customers, and users of Ruby Rose. We reserve the right to update or modify these terms at any time.

2. Products

We make every effort to ensure that product descriptions, images, colors, sizes, and prices are accurate. However, slight differences may occur due to photography, screen settings, packaging updates, or manufacturer changes.

Product availability is subject to change without notice.

3. Prices & Payment

All prices displayed on our website are in the currency stated at checkout.

Ruby Rose reserves the right to change prices, promotions, or product availability at any time. Any applicable taxes, delivery charges, or additional fees will be displayed where applicable.

Orders must be paid using the payment methods available at checkout.

4. Orders

Placing an order constitutes a request to purchase the selected products. Ruby Rose reserves the right to accept, decline, or cancel an order when necessary, including in cases of incorrect pricing, unavailable products, suspected fraudulent activity, or incorrect customer information.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the available refund method.

5. Delivery

Delivery times provided by Ruby Rose are estimates and may vary depending on the delivery location, order volume, holidays, weather, or circumstances outside our control.

Customers are responsible for providing accurate delivery information. Ruby Rose is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Returns & Exchanges

Returns and exchanges are subject to Ruby Rose's applicable return policy.

For hygiene and safety reasons, certain beauty and cosmetic products may not be eligible for return or exchange once opened or used.

Customers should contact us as soon as possible if they receive an incorrect, damaged, or defective product.

7. Promotions & Discounts

Promotional offers, discounts, and special prices may be subject to specific conditions and expiration dates. Promotions cannot be combined unless explicitly stated.

Ruby Rose reserves the right to modify or end promotions at any time.

8. Website Content

All content on the Ruby Rose website, including text, photographs, graphics, logos, product descriptions, and designs, is intended for Ruby Rose's use and may not be copied, reproduced, or distributed without permission.

9. Privacy

Customer information is handled in accordance with our Privacy Policy. We use customer information only as necessary to process orders, provide services, communicate with customers, and improve our business.

10. Limitation of Liability

Ruby Rose is not responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, technical issues, service interruptions, or events outside our control.

11. Changes to These Terms

Ruby Rose may update these Terms & Conditions from time to time. Any changes will become effective when posted on our website.

12. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact Ruby Rose through our official customer service channels.